FAQ & Support

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Everything you need to know about how OBJXN AI works, your data, consent, billing, and support.

support@objxn.com — 24hr response
How It Works
OBJXN AI does three main things: it joins your real VOIP sales calls and delivers live strategic guidance while you're talking, it runs Real-Time Product Research to build a battle card grounded in current web data on your product and named competitors, and it powers Roleplay Coaching so you can practice objection handling against an AI-simulated buyer between live calls. Every VOIP and Roleplay session ends with a Mastery Report.
VOIP Sessions are for a live call with a customer, placed through a VOIP or softphone platform — Teams, RingCentral, Zoom Phone, and similar. The other party's verbal consent is required before the session starts. Roleplay Sessions are for practice, and come in two modes: Single Role Play (practicing alone — no consent needed, since no one else's voice is involved) and Dual Role Play (a colleague stands in as the customer — this requires the same verbal consent as a live call, since a real second person's voice is being processed).

OBJXN AI does not work on a native cellular call placed through your phone's regular dialer. That's a phone-hardware limitation — a standard cellular call doesn't give any app access to both sides of the audio the way a VOIP/softphone platform does — so it's not something we're able to add.
When you set up your product, tell OBJXN AI what you sell and who you're up against. It researches your product and your named competitors against live web data and builds a battle card — advantages, competitor weaknesses, price anchors, and trust facts — grounded in what's actually out there right now, not generic sales tips.
Live Intel Sectors are real-time strategic modules that monitor the conversation and surface the most relevant positioning guidance based on what the customer says. Each sector focuses on a different resistance or opportunity pattern.
Quick Fire delivers a single, concise strategic response. Rapid Fire provides multiple rapid-sequence responses for fast-moving conversations or high-pressure objections.
At this time, OBJXN AI only supports Chrome, using the browser's built-in speech recognition feature. Other browsers are not currently supported.
Yes — Settings has 9 built-in themes (Navy, Blue, Pink, Green, Sky Blue, Taupe, Eggshell, White, Black). Switch anytime. One exception: once a VOIP or Roleplay session actually starts, the call screen always switches to white for readability, regardless of which theme you've picked.
Inside the app, enter your product name, competitive advantages, pricing, and positioning details. This information stays on your device and personalizes your real-time guidance.
The Mastery Report summarizes your session performance, including resistance types encountered, strategic responses delivered, and areas for improvement.
Action Items is a section on your Session Summary that surfaces the concrete follow-ups you personally committed to during the call — sending a calendar invite, checking with your manager on a discount, looping in an engineer, and similar. It searches the entire session transcript, not just the moments near an objection, so it can catch a commitment anywhere in the conversation. Each item is shown with the real quote it came from, so it's never invented — if you didn't say it, it won't show up. It's generated the first time you open Session Summary after a session, and only for that one session.
Privacy & Data
No. OBJXN AI does not record or store your call audio. No audio is retained after your session ends — consent is logged locally on your device with a timestamp as an audit record.
Speech recognition uses Chrome's built-in speech-to-text feature (the Web Speech API), provided by Google. Depending on Chrome's own configuration, your audio may be processed on your device or sent to Google's servers for transcription — OBJXN AI does not control which, and does not itself receive, transmit, or store your raw audio either way. During a session, brief text excerpts are sent to OBJXN AI's own infrastructure to generate live guidance. After a session ends, the full text transcript is used to generate your Mastery Report and Action Items. OBJXN AI never uploads or stores audio — only text.
Product setup, session results, and session statistics are stored locally on your device. Your consent audit log is different — it's synced to our server as the durable copy of that record, separate from your local data.
No. OBJXN AI does not use your session data, product data, or consent records to train AI models.
Clear History or Clear Product Data in Settings, or clearing your browser's site data, deletes your locally stored data. It does not delete your consent audit log — that's kept server-side as your durable verification record. To request deletion of your consent records specifically, email support@objxn.com.
Consent & Legal
Before each session, you verbally read a disclosure script to the other party and OBJXN AI listens for a "yes" or "no" response. No audio file is played and none of the conversation is recorded — if consent is given, a text record (timestamp, session ID, the disclosure script, and the transcript of the other party's spoken reply) is saved as your audit trail. A copy is kept on your device, but the durable record — the one that survives if your device is lost, wiped, or reinstalled — is synced to our server. If consent is declined, the session cannot proceed with AI assistance.
It confirms that you'll read the disclosure script to the other party yourself, that their verbal consent will be captured, and that you acknowledge your responsibility to comply with applicable laws. Speech processing does not activate until you confirm this screen.
Consent and recording laws vary by state and country. OBJXN AI provides tools to assist with compliance, but you are responsible for ensuring your use complies with the laws in your jurisdiction.
Billing & Plans
OBJXN AI offers monthly subscription plans with session limits based on your tier. Visit our website for current plan details.
There is currently no free trial. All subscription fees are non-refundable once charged. You can cancel anytime to stop future charges — cancellation takes effect immediately, and you retain access through the end of your current billing period.
You can cancel anytime through your account dashboard. No phone call, no email, no survey required. Cancellation takes effect immediately.
No. Session limits reset each billing cycle and unused sessions do not roll over.
Troubleshooting & Support
Check your browser permissions, ensure your device microphone is enabled, and refresh the page. If issues persist, try switching browsers or contact support@objxn.com.
This usually means consent wasn't captured or the microphone isn't receiving audio. Confirm the pre-session consent screen and check your audio settings.
Email support@objxn.com. Include your device, browser, and a brief description of the issue for the fastest resolution. We respond within 24 hours.

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